Ada
BetaPre-built CX agent platform. Dominant in retail and e-commerce.
Pre-built customer-experience agent platform. Dominant in retail and e-commerce verticals. Intramedial attaches via webhook with OAuth polling fallback.
- Category
- Customer-experience agents
- Runtime
- Managed SaaS — nothing to install
- Pattern
- Webhook
- Adapter package
- None — configured on the Intramedial side
Status
Ada is Beta.
The integration path is built and tested. Customers can attach now; expect minor breaking changes until the 1.0 contract freeze.
How to attach
Webhook.
Issue a workspace API key
Generate a key in the dashboard under Settings → API Keys, scoped to the workspace and environment this agent's data should land in.
Issue an ingest secret
POST /api/ingest/secrets with {"platformId":"webhook:ada"} and a workspace token. It returns the signing secret and the exact URL to deliver to. The secret is shown once.
Add both in Ada
Paste that URL and secret into Ada's outbound-webhook settings. Issuing a second secret before revoking the first is how you rotate: both verify until you revoke the old one, so nothing in flight breaks mid-changeover.
Confirm the signature
Intramedial verifies the HMAC on every delivery and rejects anything unsigned, so a misconfigured secret fails loudly rather than silently dropping records.
Verify
Trigger one agent run. The Witness page shows the record once the agent has emitted it.
What gets recorded
3 event types, captured today.
- agent.invocation
- Every top-level agent run — the input, the resolved output, timing and token usage.
- tool.call
- Each tool or function the agent invokes, with its arguments and returned result.
- channel.message
- Messages sent and received over the agent's channels (Telegram, Slack, Discord, …).
Same category
Others in Customer-experience agents.
- DecagonBeta
Enterprise CX agent platform. High-velocity growth.
- Maven AGIBeta
Enterprise support AI focused on resolution rate.
- ForethoughtBeta
Customer-service AI. Strong in mid-market.
- CrestaBeta
Human-centric contact-center AI providing real-time agent assist, conversation intellig…
Enterprise agentic-CX platform (AI Agent Studio) for voice and digital customer-service…
- Kore.aiBeta
Broad enterprise conversational/agentic-AI platform with an Agentic Contact Center, no-…
Start recording Ada agents.
Every Ada run lands in the same canonical Witness record as every other framework in the catalogue: signed, replayable, and exportable as evidence.
A Trustvice ProductAgents act when the plane says yes, and the record says why.
Put admission in front of your MCP servers, repositories, SaaS tools and cloud accounts. Every agent gets a lease or a reason – and you keep the lever to stop any of them.
