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Tell us what's going on. Choose channels, attach context, compose the delegation tree, set retention. The AI auto-triages simple issues; humans handle the rest.

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What's going on?

The more context you give now, the less back-and-forth later.

Subject (one-liner)Tell us more

Category + priority

How do you want us to talk?

Channels are backend-toggleable; only enabled ones appear.

Ticket

Async, with email-style notifications.

Real-time chat

WebSocket-backed; agent replies within SLA window.

Email-style (slow chat)

Same channel as ticket but no read receipts.

Voice (phone callback)

Backend-toggleable — only available when enabled by Intramedial ops.

Live video co-debug

Backend-toggleable — small video window in your dashboard during the session.

Delegation tree (what we may look at)

Per audit policy 40 §4 — the agent only sees what you explicitly check. The grant auto-expires when the ticket closes.

Read-only for the whole treeAudit log (default; safe for most tickets)Tops chainAgents (registered + recent runs)

Full delegation tree (per-workspace · per-section · per-actor · per-resource · with JSONLogic restrictions) available at /app/account/support-access.

Privacy + retention

End-to-end encrypt this ticket

In-browser Diffie-Hellman per ADR-035. Intramedial cannot read the body content. Available on all paid tiers; included Enterprise. Warning: no recovery if you lose your session key.

Mark sensitive

Flags the ticket for extra care + suggests E2EE.

I want a human agent only (no AI)

Bypasses AI auto-triage + auto-reply per audit policy 40 §5.3.

Retention

Customer-first by design: this ticket lands in your audit log + receipt chain.