Gladly Sidekick
BetaEnd-to-end customer AI agent on the Gladly platform that takes action across systems ov…
End-to-end customer AI agent on the Gladly platform that takes action across systems over voice, chat, email, and SMS with full-context human handoff. Sidekick is the AI agent inside Gladly's established people-centered CX platform (Crate & Barrel, Allbirds, JetBlue, Warby Parker); strong B2C/retail traction.
- Category
- Customer-experience agents
- Runtime
- Managed SaaS — nothing to install
- Pattern
- OAuth + audit-log polling
- Adapter package
- None — configured on the Intramedial side
Status
Gladly Sidekick is Beta.
The integration path is built and tested. Customers can attach now; expect minor breaking changes until the 1.0 contract freeze.
How to attach
OAuth + audit-log polling.
Authorise Intramedial in Gladly Sidekick
Run the OAuth consent flow from the dashboard's integrations page. No code changes and no deploy — Intramedial only ever requests the read scopes its audit-log poller needs.
Pick a polling interval
Intramedial pulls Gladly Sidekick's audit log on a recurring schedule and keeps a high-water-mark cursor, so a paused or failed cycle re-reads from where it stopped instead of skipping records.
Verify
Trigger one agent run. The Witness page shows the record once the agent has emitted it.
What gets recorded
3 event types, captured today.
- agent.invocation
- Every top-level agent run — the input, the resolved output, timing and token usage.
- tool.call
- Each tool or function the agent invokes, with its arguments and returned result.
- channel.message
- Messages sent and received over the agent's channels (Telegram, Slack, Discord, …).
Same category
Others in Customer-experience agents.
- AdaBeta
Pre-built CX agent platform. Dominant in retail and e-commerce.
- DecagonBeta
Enterprise CX agent platform. High-velocity growth.
- Maven AGIBeta
Enterprise support AI focused on resolution rate.
- ForethoughtBeta
Customer-service AI. Strong in mid-market.
- CrestaBeta
Human-centric contact-center AI providing real-time agent assist, conversation intellig…
Enterprise agentic-CX platform (AI Agent Studio) for voice and digital customer-service…
Start recording Gladly Sidekick agents.
Every Gladly Sidekick run lands in the same canonical Witness record as every other framework in the catalogue: signed, replayable, and exportable as evidence.
A Trustvice ProductAgents act when the plane says yes, and the record says why.
Put admission in front of your MCP servers, repositories, SaaS tools and cloud accounts. Every agent gets a lease or a reason – and you keep the lever to stop any of them.
