Zendesk AI Agents
BetaZendesk's customer-service agent platform. Standard observability needs.
Zendesk's AI agent layer for customer service. Standard CCaaS-adjacent observability requirements. Intramedial attaches via Zendesk's outbound webhook system or OAuth polling.
- Category
- Enterprise platforms
- Runtime
- Managed SaaS — nothing to install
- Pattern
- Webhook
- Adapter package
- None — configured on the Intramedial side
Status
Zendesk AI Agents is Beta.
The integration path is built and tested. Customers can attach now; expect minor breaking changes until the 1.0 contract freeze.
How to attach
Webhook.
Issue a workspace API key
Generate a key in the dashboard under Settings → API Keys, scoped to the workspace and environment this agent's data should land in.
Issue an ingest secret
POST /api/ingest/secrets with {"platformId":"webhook:zendesk-ai"} and a workspace token. It returns the signing secret and the exact URL to deliver to. The secret is shown once.
Add both in Zendesk AI Agents
Paste that URL and secret into Zendesk AI Agents's outbound-webhook settings. Issuing a second secret before revoking the first is how you rotate: both verify until you revoke the old one, so nothing in flight breaks mid-changeover.
Confirm the signature
Intramedial verifies the HMAC on every delivery and rejects anything unsigned, so a misconfigured secret fails loudly rather than silently dropping records.
Verify
Trigger one agent run. The Witness page shows the record once the agent has emitted it.
What gets recorded
2 event types, captured today.
- agent.invocation
- Every top-level agent run — the input, the resolved output, timing and token usage.
- tool.call
- Each tool or function the agent invokes, with its arguments and returned result.
Same category
Others in Enterprise platforms.
Salesforce's native AI agent platform. CRM-anchored, Atlas Reasoning Engine.
Microsoft's low-code agent builder. Microsoft 365, Teams, Dynamics 365 native.
Google Cloud's managed agent platform. Built on the Agent Development Kit.
AWS-native managed agent platform with Action Groups and Knowledge Bases.
IBM's enterprise agent platform. Heavy in financial services and government.
- UiPath AI AgentsRoadmap
UiPath layers AI agents on top of their RPA fleet. Orchestrator-native logging.
Start recording Zendesk AI Agents agents.
Every Zendesk AI Agents run lands in the same canonical Witness record as every other framework in the catalogue: signed, replayable, and exportable as evidence.
A Trustvice ProductAgents act when the plane says yes, and the record says why.
Put admission in front of your MCP servers, repositories, SaaS tools and cloud accounts. Every agent gets a lease or a reason – and you keep the lever to stop any of them.
