Avaya AI
BetaLegacy enterprise CCaaS with AI layer.
Legacy enterprise CCaaS with an AI layer added on top. Intramedial attaches via OAuth polling because Avaya's OTel emission is partial.
- Category
- Contact-centre AI
- Runtime
- Managed SaaS — nothing to install
- Pattern
- OAuth + audit-log polling
- Adapter package
- None — configured on the Intramedial side
Status
Avaya AI is Beta.
The integration path is built and tested. Customers can attach now; expect minor breaking changes until the 1.0 contract freeze.
How to attach
OAuth + audit-log polling.
Authorise Intramedial in Avaya AI
Run the OAuth consent flow from the dashboard's integrations page. No code changes and no deploy — Intramedial only ever requests the read scopes its audit-log poller needs.
Pick a polling interval
Intramedial pulls Avaya AI's audit log on a recurring schedule and keeps a high-water-mark cursor, so a paused or failed cycle re-reads from where it stopped instead of skipping records.
Verify
Trigger one agent run. The Witness page shows the record once the agent has emitted it.
What gets recorded
3 event types, captured today.
- agent.invocation
- Every top-level agent run — the input, the resolved output, timing and token usage.
- tool.call
- Each tool or function the agent invokes, with its arguments and returned result.
- channel.message
- Messages sent and received over the agent's channels (Telegram, Slack, Discord, …).
Same category
Others in Contact-centre AI.
- Genesys Cloud AIBeta
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Enterprise CCaaS. NiCE-Cognigy merger September 2025.
- Five9 Genius AIBeta
Established CCaaS with agentic AI layer.
- Talkdesk AIBeta
AI-forward CCaaS. Mid-market focus.
- Regal AIBeta
Enterprise outbound/inbound voice-AI agent platform for large contact centers handling…
- ParloaBeta
Voice-first AI Agent Management Platform that owns the audio pipeline and integrates wi…
Start recording Avaya AI agents.
Every Avaya AI run lands in the same canonical Witness record as every other framework in the catalogue: signed, replayable, and exportable as evidence.
A Trustvice ProductAgents act when the plane says yes, and the record says why.
Put admission in front of your MCP servers, repositories, SaaS tools and cloud accounts. Every agent gets a lease or a reason – and you keep the lever to stop any of them.
