Talkdesk AI
BetaAI-forward CCaaS. Mid-market focus.
AI-forward CCaaS with mid-market focus. Strong native AI feature set. Intramedial receives the Talkdesk Events API stream: Autopilot and Virtual Agent message turns become channel messages, and conversation lifecycle events plus Copilot on-demand summaries become agent invocations.
- Category
- Contact-centre AI
- Runtime
- Managed SaaS — nothing to install
- Pattern
- Webhook
- Adapter package
- None — configured on the Intramedial side
Status
Talkdesk AI is Beta.
The integration path is built and tested. Customers can attach now; expect minor breaking changes until the 1.0 contract freeze.
How to attach
Webhook.
Issue a workspace API key
Generate a key in the dashboard under Settings → API Keys, scoped to the workspace and environment this agent's data should land in.
Issue an ingest secret
POST /api/ingest/secrets with {"platformId":"webhook:talkdesk-ai"} and a workspace token. It returns the signing secret and the exact URL to deliver to. The secret is shown once.
Add both in Talkdesk AI
Paste that URL and secret into Talkdesk AI's outbound-webhook settings. Issuing a second secret before revoking the first is how you rotate: both verify until you revoke the old one, so nothing in flight breaks mid-changeover.
Confirm the signature
Intramedial verifies the HMAC on every delivery and rejects anything unsigned, so a misconfigured secret fails loudly rather than silently dropping records.
Verify
Trigger one agent run. The Witness page shows the record once the agent has emitted it.
What gets recorded
2 event types, captured today.
- agent.invocation
- Every top-level agent run — the input, the resolved output, timing and token usage.
- channel.message
- Messages sent and received over the agent's channels (Telegram, Slack, Discord, …).
Same category
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Start recording Talkdesk AI agents.
Every Talkdesk AI run lands in the same canonical Witness record as every other framework in the catalogue: signed, replayable, and exportable as evidence.
A Trustvice ProductAgents act when the plane says yes, and the record says why.
Put admission in front of your MCP servers, repositories, SaaS tools and cloud accounts. Every agent gets a lease or a reason – and you keep the lever to stop any of them.
