Parloa
BetaVoice-first AI Agent Management Platform that owns the audio pipeline and integrates wi…
Voice-first AI Agent Management Platform that owns the audio pipeline and integrates with enterprise telephony via SIP for low-latency call automation. Raised $350M Series D in Jan 2026 at a $3B valuation (tripled in 8 months); one of the most-funded pure-play CCaaS voice-agent companies in Europe.
- Category
- Contact-centre AI
- Runtime
- Managed SaaS — nothing to install
- Pattern
- OAuth + audit-log polling
- Adapter package
- None — configured on the Intramedial side
Status
Parloa is Beta.
The integration path is built and tested. Customers can attach now; expect minor breaking changes until the 1.0 contract freeze.
How to attach
OAuth + audit-log polling.
Authorise Intramedial in Parloa
Run the OAuth consent flow from the dashboard's integrations page. No code changes and no deploy — Intramedial only ever requests the read scopes its audit-log poller needs.
Pick a polling interval
Intramedial pulls Parloa's audit log on a recurring schedule and keeps a high-water-mark cursor, so a paused or failed cycle re-reads from where it stopped instead of skipping records.
Verify
Trigger one agent run. The Witness page shows the record once the agent has emitted it.
What gets recorded
3 event types, captured today.
- agent.invocation
- Every top-level agent run — the input, the resolved output, timing and token usage.
- tool.call
- Each tool or function the agent invokes, with its arguments and returned result.
- channel.message
- Messages sent and received over the agent's channels (Telegram, Slack, Discord, …).
Same category
Others in Contact-centre AI.
- Genesys Cloud AIBeta
CCaaS leader (~$2B revenue). Agentic AI on agent-augmentation suite.
Enterprise CCaaS. NiCE-Cognigy merger September 2025.
- Five9 Genius AIBeta
Established CCaaS with agentic AI layer.
- Talkdesk AIBeta
AI-forward CCaaS. Mid-market focus.
- Avaya AIBeta
Legacy enterprise CCaaS with AI layer.
- Regal AIBeta
Enterprise outbound/inbound voice-AI agent platform for large contact centers handling…
Start recording Parloa agents.
Every Parloa run lands in the same canonical Witness record as every other framework in the catalogue: signed, replayable, and exportable as evidence.
A Trustvice ProductAgents act when the plane says yes, and the record says why.
Put admission in front of your MCP servers, repositories, SaaS tools and cloud accounts. Every agent gets a lease or a reason – and you keep the lever to stop any of them.
