Regal AI
BetaEnterprise outbound/inbound voice-AI agent platform for large contact centers handling…
Enterprise outbound/inbound voice-AI agent platform for large contact centers handling millions of calls (lead qual, booking, support) across 30+ languages. Powered 400M+ calls; built for large enterprises with full agent-analytics; partnered with Rime. As a managed CCaaS platform, Intramedial ingests its real-time reporting-webhook events (call/sms/email/task).
- Category
- Contact-centre AI
- Runtime
- Managed SaaS — nothing to install
- Pattern
- Webhook
- Adapter package
- None — configured on the Intramedial side
Status
Regal AI is Beta.
The integration path is built and tested. Customers can attach now; expect minor breaking changes until the 1.0 contract freeze.
How to attach
Webhook.
Issue a workspace API key
Generate a key in the dashboard under Settings → API Keys, scoped to the workspace and environment this agent's data should land in.
Issue an ingest secret
POST /api/ingest/secrets with {"platformId":"webhook:regal-ai"} and a workspace token. It returns the signing secret and the exact URL to deliver to. The secret is shown once.
Add both in Regal AI
Paste that URL and secret into Regal AI's outbound-webhook settings. Issuing a second secret before revoking the first is how you rotate: both verify until you revoke the old one, so nothing in flight breaks mid-changeover.
Confirm the signature
Intramedial verifies the HMAC on every delivery and rejects anything unsigned, so a misconfigured secret fails loudly rather than silently dropping records.
Verify
Trigger one agent run. The Witness page shows the record once the agent has emitted it.
What gets recorded
3 event types, captured today.
- agent.invocation
- Every top-level agent run — the input, the resolved output, timing and token usage.
- tool.call
- Each tool or function the agent invokes, with its arguments and returned result.
- channel.message
- Messages sent and received over the agent's channels (Telegram, Slack, Discord, …).
Same category
Others in Contact-centre AI.
- Genesys Cloud AIBeta
CCaaS leader (~$2B revenue). Agentic AI on agent-augmentation suite.
Enterprise CCaaS. NiCE-Cognigy merger September 2025.
- Five9 Genius AIBeta
Established CCaaS with agentic AI layer.
- Talkdesk AIBeta
AI-forward CCaaS. Mid-market focus.
- Avaya AIBeta
Legacy enterprise CCaaS with AI layer.
- ParloaBeta
Voice-first AI Agent Management Platform that owns the audio pipeline and integrates wi…
Start recording Regal AI agents.
Every Regal AI run lands in the same canonical Witness record as every other framework in the catalogue: signed, replayable, and exportable as evidence.
A Trustvice ProductAgents act when the plane says yes, and the record says why.
Put admission in front of your MCP servers, repositories, SaaS tools and cloud accounts. Every agent gets a lease or a reason – and you keep the lever to stop any of them.
